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Your Account, Our Terms – Clear and Fair

When you open an account with mpi777, you're agreeing to straightforward rules that protect both you and the platform.

Account security & verificationDeposits via DANA, OVO, GoPay, QRISWithdrawal timelines & limitsYour data and privacy rights
mpi777 Your Account, Our Terms – Clear and Fair
REACH US ANYTIME

How to Contact mpi777 on Terms or Account Issues

Live chat Open a chat session in the lobby or on this site. Our team responds during all hours to answer questions about your account, terms interpretation, or access.
Email support Send details to our support team and receive a detailed written response within 24 hours. Use this for formal disputes or records you want documented.
In-account messages Check your inbox after logging in. We send important term updates, account alerts and policy changes here first, and you can reply directly.
HOW WE HANDLE YOUR DATA

Security, Retention and Your Rights

Account verification

We verify your identity before you withdraw. Upload a photo ID and proof of address from your device or desktop. Verification usually completes in under 2 hours during business hours.

Data retention

We keep your account data for the lifetime of your account plus five years after closure, for regulatory compliance and dispute resolution. We never sell your data to third parties.

Cookies and tracking

We use cookies to keep you logged in, remember your settings and detect fraud. You can disable non-essential cookies in your browser; essential ones keep your account safe.

Withdrawal holds

First-time withdrawals are held for 24 hours while we verify your identity. Subsequent withdrawals via the same method clear to DANA, OVO, GoPay and QRIS within minutes unless fraud checks apply.

Dispute resolution

If you dispute a transaction, contact support with the transaction ID and details. We investigate within 5 business days and credit your account if error is confirmed.

Right to access your data

You can request a copy of all personal data we hold about you. Submit a formal request via email and we'll deliver a downloadable file within 14 calendar days.

Terms & Conditions Questions Players Ask

You must meet the age requirement set by your local jurisdiction. In most Indonesian regions this is 18. We verify age during account creation and before your first withdrawal. Accounts opened by anyone under the legal age will be closed immediately.

No. One person may hold only one active mpi777 account. Opening multiple accounts violates our terms and results in all linked accounts being permanently closed. We monitor for duplicate accounts using device fingerprints and payment data.

Request account closure through live chat or email. We process closure within 2 business hours. Any balance in your wallet is returned to the deposit method you used. Closed accounts cannot be reopened; you'd need to create a new one after 30 days.

Deposit and withdrawal limits depend on your payment method. DANA, OVO and GoPay have provider limits we follow exactly. QRIS transfers support up to your bank's daily ceiling. Contact support to request temporary limit adjustments where permitted by your bank.

Inactive accounts remain open and your balance stays secure. We do not charge inactivity fees or expire balances. Your account and funds are yours to use whenever you return. Password reset is always available via email.

Our terms apply to all players equally. You cannot negotiate individual terms. If you disagree with any term, you may close your account before playing. By making a deposit, you accept all terms as written and any updates we publish.

We update terms when payment methods change, local law shifts, or we add new features. Changes are posted here and sent to your account inbox 14 days before taking effect. Continued play after the notice date means you accept the new terms.